RaptorX D1 Instructions

Support / RaptorX D1 / Setup, reset & return guide
Device guide · RaptorX D1

RaptorX D1 — setup, reset and return guide

A complete reference for your RaptorX D1: downloading the Striker Connect app, pairing your lock for the first time, testing the lock and unlock cycle, performing a factory reset, unlinking from your Striker account, and preparing the device for return shipping.

⏱ 7 min read Updated July 2026 Applies to: RaptorX D1 · Striker Connect app
PRE

Before you start

Every interaction with the RaptorX D1 is performed through the Lock Pin. The length of the press determines the action, so it is worth familiarising yourself with the timings below before you begin.

Push & releaseWake from Transport mode · lock · unlock (motor activates)
Hold 3 secEnter Transport mode (from the unlocked state)
Hold 10 secFactory reset (from the unlocked state)
!
Mind the hold duration. A 3-second hold places the device in Transport mode; a 10-second hold performs a full factory reset. Both require the device to be in the unlocked state.
01

Download the Striker Connect app

The Striker Connect app is your key to the RaptorX D1 — it handles pairing, locking and unlocking, notifications and firmware updates. It is free on iOS and Android.

1

Install the app on your phone

Search for “Striker Connect” on the App Store (iPhone) or Google Play (Android), or use the badges below.

Download on theApp Store Get it onGoogle Play
2

Create your Striker account

Open the app, select Sign Up and register with your email address. Verify your email when the confirmation message arrives — the app stores your paired lock(s) against this account.

3

Charge your lock before first use

Charge the RaptorX D1 for at least 1 hour before first use, using a USB-C cable connected to a standard 5 V USB power source. Do not use fast-charge (9 V / 12 V) supplies.

A full charge takes about 3–4 hours. Charge indoors, between 0 °C and +45 °C.
i
Have your passkey card ready. Your lock ships with a unique passkey printed on a card inside the Striker packaging. You will need it in the next step — and keep it safe afterwards, separate from the lock.
02

Setup & first-time pairing

Pairing links the RaptorX D1 to your Striker account using the unique passkey supplied with your lock.

1

Select "Add Device" and enter your passkey

From the dashboard, select Add Device, enter the unique passkey printed inside your Striker packaging, and select Connect.

An internet connection is required for this first-pair step.
2

Wait for the passkey to validate

The app will display Checking Product Key… while it confirms the device against your account.

3

Confirm Bluetooth on and lock the device

Ensure Bluetooth is turned on and the lock is in the locked state (push the pin down), then select Device is Ready.

4

Push the pin and accept the pairing request

While the app shows Connecting…, push the pin to activate the unlock. Accept the pairing request when it appears; the lock will then show on your dashboard.

Keep the app open and your phone within approximately 3 m (10 ft) of the device throughout pairing.
Add Device passkey screen Confirm Bluetooth on Attempting to pair, connecting
03

Testing the lock

Confirm the lock and unlock cycle is operating correctly once the device is connected.

1

Lock the device

Push the Lock Pin down to place the device into the Locked state. The shackle will engage.

2

Unlock the device

With your phone near the device, push and release the Lock Pin. The motor will activate and the device will unlock.

The phone must remain within Bluetooth range for the unlock to be authorised.
Reference image · Lock Pinpush to lock
RaptorX D1 Lock Pin
04

Adjusting the unlocking distance

The RaptorX D1 uses Bluetooth proximity ranging to validate unlock requests. If it is not unlocking at your preferred distance, the range can be tuned in the app.

i
Why range varies. Accuracy depends on your phone's antenna and signal strength, and on your surroundings — indoors or near large metal objects, range can be reduced.
1

Open Device Setting

From the device on your dashboard, select Device Setting and locate the Unlocking Distance control.

2

Choose a range that suits your environment

The control offers three settings, with Default selected out of the box.

NearDecreases the unlocking range — phone must be closer to the lock
DefaultThe standard, out-of-the-box unlocking range
FarIncreases the unlocking range — the lock responds from further away
Device Settings showing the Unlocking Distance control
05

Factory reset from the device

Pressing and holding the Lock Pin for 10 seconds clears the device's pairing record.

1

Confirm the device is in the unlocked state

A factory reset cannot be initiated while the shackle is engaged. Unlock the device via the Striker Connect app or with your manual override key.

2

Locate the Lock Pin

The recessed button situated between the two shackle mounts on the top face of the device.

3

Press and hold for 10 seconds

Apply firm, continuous pressure throughout the full 10-second interval. A brief press will not initiate a reset.

4

Release upon hearing the audible tone

A single tone confirms the device has been reset and is no longer paired to any phone or account.

Reference image · Lock Pintop face
RaptorX D1 with Lock Pin highlighted
!
The device must be in the unlocked state. A factory reset cannot be performed while the shackle is engaged.
i
Reset scope. A factory reset clears the saved pairing record and on-device notification history. The manual override keys remain functional and are not affected by this procedure.
07

Re-pair to a new phone

Once the device has been reset and unlinked, it can be paired as a new device. iOS users must complete one additional step before re-pairing.

1

Sign in to the Striker Connect app

On the new phone, using the account you would like the device to be associated with.

2

iOS ONLY Forget the existing Bluetooth entry

Open Settings → Bluetooth, locate RaptorX_XXXXX, tap the information icon, and select Forget This Device.

This step is not required on Android.
3

Add the device in the Striker Connect app

From the dashboard, select the + icon and follow the standard pairing flow.

iOS · Bluetooth settingsForget This Device
My Devices
RaptorX_A4F2CConnected ⓘ
AirPods Pro
Beam Helmet
Tap the ⓘ next to RaptorX_A4F2C, then choose Forget This Device at the bottom of the screen.
08

Return shipping & Transport mode

Before returning the device, place it back into Transport mode so it travels safely with Bluetooth disabled.

1

Confirm the device is in the unlocked state

Transport mode can only be engaged while the device is unlocked.

2

Press and hold the Lock Pin for 3 seconds

Apply firm pressure for 3 seconds, then release. This places the device into Transport mode and disables Bluetooth.

Do not hold for 10 seconds — that performs a factory reset.
3

Confirm the device shows as disconnected

The app should display the device as DISCONNECTED. Please also power off the phone before packing.

Hold duration · at a glance3s vs 10s
Hold 3 secEnter Transport mode (Bluetooth off, pairing retained)
Hold 10 secFactory reset (pairing record cleared)
i
Returning your device? Factory reset the lock and unlink it from your phone before shipping it back — see sections 05 and 06 above.
FAQ

Troubleshooting

No audible tone was heard after holding the Lock Pin for 10 seconds.
The most common cause is that the device is currently in the locked state. A factory reset cannot be initiated while the pin is engaged. Confirm the device is unlocked and try again. If the device is unlocked, the battery level may be insufficient to drive the siren speaker; charge the device via USB-C for 30 minutes and retry.
The device continues to appear on my dashboard after unlinking.
Pull down to refresh the dashboard. If the device remains visible, fully close and reopen the Striker Connect app. The unlink operation is processed by the Striker cloud service; a stale local cache is the most common cause of this behaviour.
The device is not detected by my iPhone during pairing.
This typically indicates that the iOS Bluetooth step has not been completed. Open Settings → Bluetooth, tap the information icon next to RaptorX_XXXXX, and select Forget This Device. The device should then become available in the Striker Connect app pairing flow.
The device remains "disconnected" after I push the Lock Pin during setup.
Ensure your phone is switched on, signed in to the Striker Connect app, and within approximately 1–2 m of the device. Push and release the Lock Pin once to wake the device from Transport mode, then allow 10–20 seconds for the app to refresh. If it does not connect, confirm the device has sufficient battery.
Should I use Transport mode or a factory reset before returning the device?
The device should be factory reset and unlinked from your phone when returning a device.
The override keys have been lost and the device cannot be unlocked.
Please contact Striker Support with your device serial number which is on the passkey card that came with your device. Replacement keys can be issued to the registered account holder.

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Related pages

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Shipping & delivery

Dispatch times, carriers and tracking for your order.
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Returns & refunds

How to return your RaptorX D1 — see section 08 before you ship.
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Contact support

Lost your passkey or keys? Our team can help you recover access.