RaptorX D1 — setup, reset and return guide

Every interaction with the RaptorX D1 is performed through the Lock Pin. The length of the press determines the action, so it is worth familiarising yourself with the timings below before you begin.

Pairing links the RaptorX D1 to your Striker account using the unique passkey supplied with your lock.

1

Select "Add Device" and enter your passkey

From the dashboard, select Add Device, enter the unique passkey printed inside your Striker packaging, and select Connect.

Keep your passkey safe — it is required to register and pair the device.

2

Wait for the passkey to validate

The app will display Checking Product Key… while it confirms the device against your account.

3

Confirm Bluetooth on and lock the device

Ensure Bluetooth is turned on and the lock is in the locked state (push the pin down), then select Device is Ready.

4

Push the pin and accept the pairing request

While the app shows Connecting…, push the pin to activate the unlock. Accept the pairing request when it appears; the lock will then show on your dashboard.

Confirm the lock and unlock cycle is operating correctly once the device is connected.

1

Lock the device

Push the Lock Pin down to place the device into the Locked state. The shackle will engage.

2

Unlock the device

With your phone near the device, push and release the Lock Pin. The motor will activate and the device will unlock.

Reference image · Lock Pinpush to lock

The RaptorX D1 uses Bluetooth proximity ranging to validate unlock requests. If it is not unlocking at your preferred distance, the range can be tuned in the app.

i

Why range varies. Accuracy depends on your phone's antenna and signal strength, and on your surroundings — indoors or near large metal objects, range can be reduced.

1

Open Device Setting

From the device on your dashboard, locate the Unlocking Distance control.

2

Select a range

Near decreases the range, Far increases it, and Default is the standard setting.

Pressing and holding the Lock Pin for 10 seconds clears the device's pairing record.

1

Confirm the device is in the unlocked state

A factory reset cannot be initiated while the shackle is engaged. Unlock the device via the Striker app or with your manual override key.

2

Locate the Lock Pin

The recessed button situated between the two shackle mounts on the top face of the device.

3

Press and hold for 10 seconds

Apply firm, continuous pressure throughout the full 10-second interval. A brief press will not initiate a reset.

4

Release upon hearing the audible tone

A single tone confirms the device has been reset and is no longer paired to any phone or account.

Reference image · Lock Pintop face

Unlinking the device in the Striker app also removes it from your Striker cloud account.

1

Open the device on your dashboard

Following a factory reset, the device will be displayed as OFFLINE with no signal.

2

Select "Device Setting"

Scroll to the Danger Zone at the bottom of the screen.

3

Select "Unlink Device"

A confirmation modal will be displayed.

4

Confirm with "UNPAIR"

The device will be removed from your dashboard and from your Striker cloud account.

Once the device has been reset and unlinked, it can be paired as a new device. iOS users must complete one additional step before re-pairing.

Before returning the device, place it back into Transport mode so it travels safely with Bluetooth disabled.